Frequently Asked Questions

Answers to Frequently Asked Questions by the Star Tile & Surfaces Team

Where do you source your flooring materials from?

We source our flooring materials from local and regional distributors whom we have built relationships with over the past decade. This allows us to provide our customers with the best possible selection and pricing on flooring materials.

In addition, we require all of our partners to provide their employees with skilled training from the manufacturers. This ensures that our installers are up-to-date on the latest flooring techniques and products.

Is sanding hardwood floors a DIY project, or does it require an expert?

Whether you choose to sand your hardwood floors yourself or hire a professional, it is important to do your research and make the best decision for your needs. If you are willing to put in the time and effort, DIY sanding can be a rewarding experience. However, if you are not comfortable with DIY projects, or if you want to get the best possible results, then it is best to hire a professional.

Is hardwood waterproof, water-resistant, or none of the above?

There are different types of sealants and finishes available, so it is important to choose one that is specifically designed for hardwood floors. Some popular options include polyurethane, varnish, and lacquer.

It is also important to apply the sealant or finish correctly. The instructions on the product label should be followed carefully.

With proper care and maintenance, hardwood floors can be made more water-resistant and can withstand occasional spills or splashes of water. However, it is important to avoid prolonged exposure to water.

If your hardwood floors do get wet, it is important to dry them up as quickly as possible. You can use a wet/dry vacuum or a mop to remove the water. You can also use a fan to help the floor dry.

Can my hardwood be stained?

Yes, hardwood can be stained. Staining is a great way to customize the look of your hardwood floors.

How long does staining hardwood take?

The amount of time it takes to stain hardwood depends on the size of the area being stained and the type of stain being used. However, most staining projects take 2-3 days to complete.

What does it mean to get a clear coat on hardwood floors?

A clear coat is a finish that is applied to hardwood floors to protect them from scratches, stains, and fading. Clear coats also help to enhance the natural beauty of the wood

Does sunlight affect hardwood floors?

Yes, sunlight can affect hardwood floors. Sunlight can cause the wood to fade and crack. Therefore, it is important to protect hardwood floors from direct sunlight.

How do you keep hardwood from fading?

There are a few things you can do to keep hardwood from fading:
1. Protect the floors from direct sunlight.
2. Use a clear coat to protect the floors from scratches, stains, and fading.
3. Avoid using harsh chemicals on the floors.
4. Clean the floors regularly with a mild detergent.

What are the moisture levels in my space, and how will this affect my hardwood flooring in the future?

The moisture levels in your space can affect your hardwood flooring. If the moisture levels are too high, the wood can swell and crack. If the moisture levels are too low, the wood can shrink and warp. It is important to keep the moisture levels in your space within the recommended range for hardwood flooring.

**Do I need a subfloor, and if so, what kind? (Follow-up question: What’s a subfloor?)

Yes, you need a subfloor for hardwood flooring. A subfloor is a layer of material that is installed between the joists and the hardwood flooring. It provides a smooth, level surface for the hardwood flooring to rest on.
The most common type of subfloor for hardwood flooring is plywood. Plywood is a strong and durable material that is easy to work with.

Which is better: factory finished or site finished?

Factory finished hardwood is hardwood that has been finished at the factory. Site finished hardwood is hardwood that is finished after it has been installed.